At Niryana Jewels, customer satisfaction is important to us. Please read our Refund and Returns Policy carefully before placing an order.

1. Returns Eligibility

Customers who receive damaged, defective, or incorrect products should contact us as soon as possible after delivery.

Return requests will be reviewed based on the product’s condition, the nature of the issue, and our applicable return terms.

For hygiene, quality, and product-protection reasons, certain jewellery items may not be eligible for return unless they are damaged, defective, incorrect, or otherwise covered by applicable law.

2. Non-Returnable Items

Unless required by applicable law or approved by Niryana Jewels, the following items may not be eligible for return:

  • Customised or personalised jewellery.

  • Products damaged due to improper handling or misuse after delivery.

  • Products showing signs of unauthorised alteration or repair.

  • Items returned without prior approval, where approval is required.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us with your order details and clear photographs of the product and packaging.

We will review your request and inform you of the available resolution, which may include a replacement, return, or refund, depending on the circumstances and applicable law.

4. Refund Eligibility

Refunds may be considered for eligible returned products, cancelled orders where applicable, or orders that cannot be fulfilled.

Refund approval will depend on the circumstances of the request and our applicable terms.

5. Refund Processing

Once a refund is approved, it will be processed through the original payment method wherever possible.

The time required for the refund to appear in your account may depend on your bank or payment service provider.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may not be accepted once an order has been processed, customised, or dispatched. Any eligible refund will be handled according to the circumstances and applicable law.

7. Return Shipping

If a return is approved, we will inform you about the return procedure and applicable shipping arrangements.

Responsibility for return shipping costs will depend on the reason for the return and the applicable return terms.

8. How to Request a Return or Refund

To request a return, replacement, or refund, please contact our team with the following information:

  • Your name and contact details.

  • Order number or purchase reference.

  • Description of the issue.

  • Clear photographs, if the product is damaged, defective, or incorrect.

Please wait for our instructions before sending any product back.

9. Contact Us

For questions about refunds, returns, replacements, or cancellations, please contact us:

Business Name: Niryana Jewels
Phone: +91 99251 79067
Email: niryanajewels@gmail.com
Address: 324, Prime Arcade, Nr. Raghuvir Shoppers, Mota Varachha, Surat, Gujarat – 394101, India